CANCELLATION & REFUND POLICY

We keep a small, dedicated patient panel so every person receives unhurried, whole-person care.

These policies help us honor that commitment to you and to every patient we serve.

WHY WE HAVE THESE POLICIES

As a small integrative medicine practice, we intentionally limit our patient panel so that Dr. Tavernier can provide the deep, personalized attention that true healing requires. Each appointment slot represents a significant commitment of physician time — time that cannot easily be filled on short notice. Our cancellation policies exist to ensure that every patient who needs care can access it, and that the time reserved for your healing is protected.

APPOINTMENT CANCELLATION & RESCHEDULING

We require at least 72 hours’ notice for cancellation or rescheduling of any scheduled appointment — including initial consultations, follow-up visits, and membership visits. Our small patient panel means that each reserved appointment slot represents a significant commitment of physician time that cannot easily be filled on short notice.

  • If you provide at least 72 hours’ notice, you may reschedule to a future date without penalty

  • If you cancel with less than 72 hours’ notice, or fail to appear for a scheduled appointment, appointment fees are non-refundable unless extenuating circumstances apply

  • If a second late cancellation or failure to appear occurs, the appointment will be forfeited with no refund, credit, or replacement visit, due to the impact

DR. TAVERNIER’S SERVICES

Initial Consultation Package — $1,775

Payment in full of $1,775.00 is due at the time of scheduling. Your appointment is confirmed once payment is received. This fee includes the 90-minute comprehensive consultation, 3x4 Genetics clinical genetic test, and your genetic blueprint review visit.

If you cancel with less than 72 hours notice or fail to appear, you will be permitted to reschedule one time. If a second late cancellation or no-show occurs, the entire $1,775.00 consultation fee will be forfeited.

Follow-Up Visits — Non-Members — $595

Payment in full of $595.00 is due at the time of scheduling each follow-up. The same 72-hour cancellation and rescheduling policy applies. If a second late cancellation or no-show occurs, the visit fee will be forfeited.

NICOLE’S SERVICES

The same appointment cancellation and rescheduling policy applies to all services provided by Nicole. We require at least 72 hours notice for cancellation or rescheduling.

  • If you provide at least 72 hours notice, you may reschedule to a future date without penalty

  • If you cancel with less than 72 hours notice, or fail to appear for a scheduled appointment, appointment fees are non-refundable unless extenuating circumstances apply

  • If a second late cancellation or failure to appear occurs, the appointment will be forfeited with no refund, credit, or replacement visit.

Questions? We’re happy to walk you through any of our policies before you schedule. Transparency is part of how we care for you.