CANCELLATION & REFUND POLICY

We keep a small, dedicated patient panel so every person receives unhurried, whole-person care.

These policies help us honor that commitment to you and to every patient we serve.

WHY WE HAVE THESE POLICIES

As a small integrative medicine practice, we intentionally limit our patient panel so that Dr. Tavernier can provide the deep, personalized attention that true healing requires. Each appointment slot represents a significant commitment of physician time — time that cannot easily be filled on short notice. Our cancellation policies exist to ensure that every patient who needs care can access it, and that the time reserved for your healing is protected.

APPOINTMENT CANCELLATION & RESCHEDULING

We require at least 72 hours’ notice for cancellation or rescheduling of any scheduled appointment — including initial consultations, follow-up visits, and membership visits. Our small patient panel means that each reserved appointment slot represents a significant commitment of physician time that cannot easily be filled on short notice.

  • If you provide at least 72 hours’ notice, you may reschedule to a future date without penalty

  • If you cancel with less than 72 hours’ notice, or fail to appear for a scheduled appointment, appointment fees are non-refundable unless extenuating circumstances apply

  • If a second late cancellation or failure to appear occurs, the appointment will be forfeited with no refund, credit, or replacement visit, due to the impact

Personalized Plans/Package Cancellation

Because we reserve dedicated physician time and panel capacity for the personalized packages, the following refund schedule applies:

Cancellation Within 30 Days of Signing — Before First Visit

Care preparation time deducted at $600/hour. Remainder refunded.

Cancellation Within 30 Days of Signing — After First Visit

Care preparation time and visit deducted at $600/hour. Remainder refunded.

Cancellation After 30 Days

No refund issued, as the personalized packages reserves dedicated physician time and panel capacity for the full year.

Either party may terminate with thirty (30) days’ written notice. Immediate termination may occur for safety, policy violations, or physician incapacity.

Personalized Plans/Packages Appointment Cancellation

The same 72-hour notice requirement applies to all package visits. If you provide adequate notice, you may reschedule without penalty. A second late cancellation or no-show will result in forfeiture of that visit with no refund, credit, or replacement.

NICOLE’S SERVICES

The same appointment cancellation and rescheduling policy applies to all services provided by Nicole. We require at least 72 hours notice for cancellation or rescheduling.

  • If you provide at least 72 hours notice, you may reschedule to a future date without penalty

  • If you cancel with less than 72 hours notice, or fail to appear for a scheduled appointment, appointment fees are non-refundable unless extenuating circumstances apply

  • If a second late cancellation or failure to appear occurs, the appointment will be forfeited with no refund, credit, or replacement visit.

Cancellation & Refund Policy

1:1 Programs (4 week, 8-Week, and 6-Month Plans)

Refund requests must be made within 30 days of your purchase date. After 30 days, all payments are non-refundable.

Refunds requested within the 30-day window are issued minus $200/hr of any session/s already delivered and materials already provided.

Cohort Programs

Cohort enrollment is non-refundable. Once your enrollment is complete, your seat is reserved and the group is built around the confirmed participants, so payments cannot be refunded.

Missed sessions cannot be refunded, credited, or transferred to a future cohort. If you are unable to continue, your enrollment and any remaining sessions are forfeited.

If We Cancel or Reschedule

If we cancel or reschedule a program or cohort, you will be offered a full refund or a transfer to the next available program.

Questions? We’re happy to walk you through any of our policies before you schedule. Transparency is part of how we care for you.