Cancellation & Refund Policy
We keep a small, dedicated patient panel so every person receives unhurried, whole-person care. These policies help us honor that commitment to you and to every patient we serve.
Every appointment is reserved exclusively for you
As a small integrative medicine practice, we intentionally limit our patient panel so that Dr. Tavernier can provide the deep, personalized attention that true healing requires. Each appointment slot represents a significant commitment of physician time — time that cannot easily be filled on short notice.
Our cancellation policies exist to ensure that every patient who needs care can access it, and that the time reserved for your healing is protected.
Appointment Cancellation & Rescheduling
We require at least 72 hours' notice for cancellation or rescheduling of any scheduled appointment — including initial consultations, follow-up visits, and membership visits.
Initial Consultation Package
Payment in full of $1,775.00 is due at the time of scheduling. Your appointment is not confirmed until payment is received. This fee includes the 90-minute comprehensive consultation, 3x4 Genetics clinical genetic test, and your genetic blueprint review visit.
If you cancel with less than 72 hours' notice or fail to appear, you will be permitted to reschedule one time. If a second late cancellation or no-show occurs, the entire $1,775.00 consultation fee will be forfeited with no refund.
Follow-Up Visit
Payment in full of $625.00 is due at the time of scheduling each follow-up visit. The same 72-hour cancellation and rescheduling policy applies.
If a second late cancellation or no-show occurs, no refund will be issued.
Membership Cancellation
You may terminate your membership at any time. Because we reserve dedicated physician time and panel capacity for the full membership year, the following refund schedule applies:
(within 30 days of signing)
(within 30 days of signing)
Either party may terminate with thirty (30) days' written notice. Immediate termination may occur for safety, policy violations, or physician incapacity. Upon termination, transitional support is provided for up to 30 days to allow you to establish care elsewhere.
Membership Appointment Cancellation
The same 72-hour notice requirement applies to all membership visits. If you provide adequate notice, you may reschedule without penalty. A second late cancellation or no-show will result in forfeiture of that visit with no refund, credit, or replacement.
Quick Reference
| Service | Fee | Cancellation Notice | Late Cancel / No-Show |
|---|---|---|---|
| Initial Consultation | $1,775 | 72 hours | One reschedule permitted; second occurrence forfeited |
| Follow-Up Visit | $625 | 72 hours | One reschedule permitted; second occurrence forfeited |
| Membership Visit | Included in plan | 72 hours | One reschedule permitted; second occurrence forfeited |
| Membership — Tier 1 | $4,000 / year | Refund schedule applies within 30 days; no refund after 30 days | |
| Membership — Tier 2 | $5,000 / year | Refund schedule applies within 30 days; no refund after 30 days | |
| Membership — Tier 3 | $6,000 / year | Refund schedule applies within 30 days; no refund after 30 days | |
Questions about our policies?
We're happy to walk you through anything before you schedule. Transparency is part of how we care for you.
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